Contact – Customer service GENIUMOS
Our team will accompany you before, during and after your purchase. This page shows you the right contact channels, schedules and information for faster processing of your requests.
Last update:15 June 2026
1. Contact details of customer service
- Email: contact@GENIUMOS.fr
- Telephone: +33 6 44 60 05 00
- Address:42 Avenue Lenin Parc Boisé N 0059, Building C, Entrance, 97420 Le Port, La Réunion, France
- Hours:Mon to Ven: 08 to 18h (Paris time)
2. Legal identification of the seller
- Individual entrepreneur:Azrami Rasolo
- Trade name:GENIUMOS
- RCS:Saint-Denis de La Réunion 935 289 389
- SIREN:935 289 389
- Date of registration:14/11/2024
3. For what type of request contact us?
- question before purchase (product compatibility, availability, delay),
- Checkout tracking and delivery information,
- return, withdrawal, exchange, refund,
- sAV request or technical problem,
- request related to your personal data (GDPR).
4. Information for rapid treatment
To speed up support, please indicate in your message:
- your name and surname,
- your Checkout number (if available),
- the specific purpose of the application,
- any photo useful in case of damaged or non-compliant product.
5. Indicative response times
- General requests:response within 24 to 48 hours on average.
- VAS requests / return:priority response with detailed instructions.
- Periods of high activity:an additional period may apply; each application is processed.
6. Security and fraud prevention
For your safety, GENIUMOS will never ask you by email:
- your password,
- complete credit card data,
- an off-channel payment from Checkout.
In case of doubt about a received message, contact us directly atcontact@GENIUMOS.fr.
7. Claim and mediation
In case of complaint, we invite you to write to us first in order to find a quick amicable solution. If the answer is not satisfactory, you retain all your legal rights.