Frequently Asked Questions
Here you can find answers to frequently asked questions about order, delivery, returns and payment.
What are your delivery times?
Preparation usually takes 1-2 working days and then transport 2-3 working days. The total indicative period is 3 to 5 working days depending on destination and carrier.
Is delivery free?
Free or any fees are displayed in the basket and at the checkout for each destination before payment.
Can I return a product?
Yes. You usually have 14 days after receipt to exercise your right of withdrawal, in accordance with applicable regulations.
When am I reimbursed?
Reimbursement shall be made on the original means of payment within the legally applicable time limits and not later than 14 days after the notification of withdrawal, subject to the conditions laid down by law.
What means of payment do you accept?
Available means are displayed at checkout: payment by secure card via Stripe, PayPal when available and Direct Billing by wire when this option is offered.
Customer service: contact@GENIUMOS.fr – +33 6 44 60 05 00.