Frequently Asked Questions
Discover Here are the essential answers regarding orders, delivery, returns, refund and payment at GENIUMOS.
Last update: 15 June 2026
1. What are your delivery times?
The treatment of Checkout is generally 1 to 2 business days, then delivery takes place in 2 to 3 business days. The total indicative period is therefore 3-5 business days for metropolitan France.
2. Is delivery free?
Yes. Standard delivery is offered free of charge on orders delivered in metropolitan France, unless otherwise clearly displayed before validation of Checkout.
3. Which countries do you sell to?
The GENIUMOS site sells mainly in Metropolitan France. The public delivery and return conditions shall be drawn up for this contract.
4. Can I return a product?
Yes. You have a delay of 14 calendar days after receipt to exercise your right of withdrawal, in accordance with the regulations applicable to distance selling.
5. What products are accepted upon return?
For withdrawal returns, only new, unused, complete products in their original packaging are accepted. Cases of non-conformity, defect or damage at receipt shall be treated separately according to the VAS procedure.
6. Who pays the return fee?
Return costs are supported by GENIUMOS for returns validated according to the procedure communicated by the customer service.
7. When am I reimbursed?
Reimbursement shall be made under 7 days after validation of the return, on the means of initial paymentunless otherwise expressly agreed.
8. What means of payment do you accept?
The site accepts PayPal as well as cards Visa, Mastercard, American Express, Credit Cards (CB), Maestro, Discover and JCB via a secure payment solution.
9. How do I contact you?
Customer service: contact@GENIUMOS.fr – +33 6 44 60 05 00
Hours : Mon in Ven, 8am to 6pm (Paris time).
10. Who’s the legal seller?
Individual entrepreneur: Azrami Rasolo
Trade name: GENIUMOS
Address: 42 Avenue Lenin Parc Boisé N 0059, Building C, Entrance, 97420 Le Port, La Réunion, France
RCS: Saint-Denis de La Réunion 935 289 389
Siren: 935 289 389