Delivery | Geniumos

Delivery policy

This policy describes the terms and conditions applicable to orders placed on GENIUMOS.

Last update: 5 october 2026

1. Areas served

We deliver in metropolitan France, La Réunion, Germany, Austria, Belgium, Spain, Italy, the Netherlands, Portugal and the United Kingdom.

2. Preparation, dispatch and deadlines

Orders are prepared and shipped from metropolitan France after confirmation of payment. The preparation period is usually 1 to 2 working days.For metropolitan France and European destinations served, the total indicative period is usually 3 to 5 working days. For the Meeting, the total indicative period is usually 7 to 12 working days, depending on the carriage and the carrier.
The exact deadlines and applicable fees are displayed before the order is validated.

3. Delivery costs

Standard delivery is currently free for areas served, including La Réunion. Any applicable exceptions or fees are presented to the customer in the basket and before payment.

4. Monitoring and incidents

When a tracking number is available, it is communicated by e-mail and in the customer area. In case of delay, loss, missing product or damage found upon receipt, contact us with your order number and, if useful, photos so that we can process the file.