Delivery policy
This delivery policy specifies the terms and conditions of shipment and delivery applicable to orders placed on the GENIUMOS site.
Last update: 15 June 2026
1. Area served
Standard deliveries are guaranteed in Metropolitan France.
2. Processing and routing times
- Preparation/treatment: 1 to 2 business days after validation of Checkout.
- Transport: 2 to 3 business days depending on destination and carrier.
- Total indicative deadline: 3-5 business days (excluding exceptional events).
The deadlines indicated are indicative. During periods of high activity (fests, promotions, carrier constraints), reasonable prolongation may occur.
3. Delivery costs
Free delivery for eligible commands in the above served area, unless otherwise explicitly displayed before validation of Checkout.
4. Validation and preparation of Checkout
A Checkout is processed after confirmation of payment. Each Checkout is subject to logistical control (availability, consistency of address, compliance of contact information) in order to limit shipping errors.
5. Transport and monitoring
When available, a tracking number is communicated by email or in the customer area. Monitoring is dependent on the carrier’s systems and may require an update period.
6. Receipt of package
At the time of receipt, we recommend that you check the apparent condition of the package. In case of anomaly (damaged packages, missing product, non-compliant product), contact customer service quickly with photos and Checkout number to speed up resolution.
7. Delay, loss or incident of delivery
In case of unusual delay or blocking of tracking, our customer service opens a carrier investigation. We keep you informed of the steps until resolution (new shipment, refund, or other solution depending on the file).
8. Delivery address
The customer is responsible for the accuracy of the information entered (name, address, postal code, telephone). In the event of an error resulting in delivery failure, additional time limits may apply.
9. Products not available or partial shipment
If a product becomes unavailable after Checkout, you will be notified as soon as possible. A solution is proposed: delayed shipment, replacement product or refund.
10. Customer service delivery
For any issue related to a delivery: contact@GENIUMOS.fr – +33 6 44 60 05 00
Hours of customer service : Mon to Ven: 08 to 18h (Paris time)